Refund policy
Refund & Return Policy
Thank you for shopping with us. We take pride in creating high-quality, handcrafted products. Please review our refund and return policy before placing your order.
Returns
Due to the nature of our products, we do not accept returns.
All sales are considered final unless otherwise stated in this policy.
Perfume Products
For health, hygiene, and safety reasons, all perfume products are final sale. We do not accept returns, exchanges, or refunds on perfumes under any circumstances.
Handcrafted & Made-to-Order Items
Many of our products are handcrafted and made to order. While we strive to process orders as quickly as possible, production times may vary.
If an item is not currently available in our warehouse inventory, additional processing time may be required before your order ships. Estimated shipping times are not guaranteed and may vary depending on production volume.
Damaged Items
If your order arrives damaged during shipping, you must notify us within 24 hours of the delivery date.
To request assistance, please provide:
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Your order number
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Clear photographs of the damaged product
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Photographs of the shipping box and packaging
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Any visible damage to the shipping label, if applicable
Claims submitted after the 24-hour reporting period may not be eligible for review.
If your claim is approved, you may receive a partial refund of up to 25% of the purchase price. The amount of the refund is determined at our sole discretion based on the extent of the damage.
Order Cancellations
Because many of our products are made to order, orders may not be canceled once production has begun.
Contact Us
If you have questions regarding your order or need to report a damaged shipment, please contact us as soon as possible with your order information and supporting photos. Please email us at starcci.ny@gmail.com