Terms of service

Terms of Service

Welcome to Starcci NY ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, https://www.starcciny.com (the "Website"), and any purchases made through our Website.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.

1. Eligibility

By using this Website, you represent that you are at least 18 years old or are using the Website under the supervision of a parent or legal guardian.

2. Products

We specialize in handcrafted products, including fragrances and accessories.

Because many of our products are handmade, slight variations in color, texture, appearance, or finish may occur. These differences are part of the handcrafted nature of our products and are not considered defects.

We reserve the right to discontinue or modify products at any time without notice.

3. Pricing

All prices are listed in U.S. Dollars (USD).

We reserve the right to change pricing, product availability, promotions, or product descriptions at any time without prior notice.

If an obvious pricing error occurs, we reserve the right to cancel the order and issue a full refund.

4. Orders

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

Suspected fraud
Pricing errors
Product availability
Violation of these Terms

An order confirmation does not guarantee acceptance of your order.

5. Payment

Payment must be received before an order is processed.

By submitting payment information, you represent that you are authorized to use the selected payment method.

6. Production & Processing Times

Many of our products are handcrafted and made to order.

Production times may vary depending on inventory and demand. If a product is not available in our warehouse inventory, additional processing time may be required before shipment.

Estimated processing and shipping times are estimates only and are not guaranteed.

7. Shipping

Once your package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

We are not responsible for:

Shipping delays
Carrier errors
Lost or stolen packages
Delivery delays caused by weather or other circumstances outside our control

Customers are responsible for providing an accurate shipping address. We are not responsible for orders shipped to an incorrect address provided during checkout.

8. Returns & Refunds

Our Refund & Return Policy forms part of these Terms.

Key points include:

All perfume products are final sale.
We do not accept returns.
Shipping damage must be reported within 24 hours of delivery.
Approved shipping damage claims may qualify for a partial refund of up to 25%.

Please review our Refund & Return Policy for complete details.

9. Intellectual Property

All content on this Website—including logos, photographs, graphics, videos, product descriptions, branding, artwork, text, and designs—is the exclusive property of Starcci NY unless otherwise noted.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

Violate any applicable laws.
Interfere with the operation or security of the Website.
Upload malicious software or harmful code.
Attempt unauthorized access to our systems.
Use our content without permission.

11. Product Use

Customers are responsible for using products as intended.

We are not responsible for injuries, allergic reactions, misuse, or damages resulting from improper use of our products.

Customers should discontinue use immediately if irritation or an allergic reaction occurs.

12. Disclaimer of Warranties

This Website and all products are provided "as is" and "as available" to the fullest extent permitted by law.

We make no guarantees that:

The Website will always be available.
The Website will be error-free.
Products will meet every customer's expectations.

13. Limitation of Liability

To the maximum extent permitted by law, Starcci NY shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use of the Website
Purchase or use of products
Shipping delays
Service interruptions
Loss of profits or data

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

14. Third-Party Services

Our Website may contain links to third-party websites or utilize third-party payment processors and shipping providers.

We are not responsible for the content, policies, or practices of third-party services.

15. Privacy

Your use of this Website is also governed by our Privacy Policy.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting to this Website.

Continued use of the Website constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted under the laws of the state in which Starcci NY operates, without regard to conflict of law principles.